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DELIVERY & SHIPPING POLICY

Welcome to Namita Sharma Label, where we prioritize providing you with a smooth and hassle-free shopping experience. This Shipping Policy explains the terms for processing, shipping, and delivering your orders.

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  1. Order Processing Time

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  • Made to Order Timeline:

    • Haute Couture: Delivery typically takes 3 to 4 weeks minimum to 5 to 6 weeks maximum after payment confirmation.

    • Casual Couture & Accessories: Delivery takes 1 to 2 weeks minimum to 3 to 4 weeks maximum.

  • Urgent Orders: If you need your order urgently, contact our Customer Care Team at info@namitasharmalabel.com or +91-8079084139 before placing your order.

  • Unexpected Delays: Delivery may be affected by factors beyond our control, such as courier delays, weather conditions, or political disruptions. We’ll keep you updated on the status of your order.

  • Order Timing: Orders placed after Saturday, 4 PM, will be processed on the next business day.

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2.   Shipping Rates

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  • Free shipping in India Available for all orders.

  • International Shipping: 

  • A shipping fee of ₹5000 applies to all global orders. 

  • We ship globally from our studio in Jaipur, India.

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3.  Customs Duties & Taxes:

 

Customers are liable for any other customs fees, duties, or taxes incurred.

    • These charges, if applicable, vary by country and are not included in the order total.

    • If duties and taxes are unpaid, Namita Sharma Label is not responsible for non-delivery and cannot offer refunds.

  • Most global orders do not incur additional fees, but charges may sometimes apply.

 

 

4.  Cash on Delivery

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  • We currently do not offer Cash on Delivery for any orders.

      

5.  Order Tracking

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  • Once your order is shipped, you’ll receive a confirmation email with a tracking number.

  • Use the tracking details to monitor the status of your order

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6.  Delays and Issues

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  • External factors such as customs processing, weather conditions, or other unforeseen events may cause shipping delays. We appreciate your patience in such situations.

 

7.  Lost or Stolen Packages

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  • Once a package is marked as delivered by the carrier, Namita Sharma Label is not liable for any loss or theft. Please make sure the shipping address provided is secure.

 

8.  Address Accuracy

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  • Customers must provide correct shipping details. We are not liable for deliveries to incorrect addresses entered at checkout.

 

9.  Policy Updates

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  • We may update this Shipping Policy at any time without prior notice. Changes will take effect once posted on our website.

 

10. Cancellation Policy

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Customer Initiated Cancellation

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  • Prepaid Orders: Not eligible for cancellation.

  • Customers agree to accept the decision of Namita Sharma Label regarding any cancellation requests.

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Cancellation by Namita Sharma Label

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  • We reserve the right to cancel orders due to:

    • Limited stock availability.

    • Errors in product or pricing information.

    • Issues flagged by our credit or fraud detection team.

  • Other verification may be needed before order approval.

  • In such cases, we will contact you directly.

 

By placing an order with Namita Sharma Label, you agree to the terms outlined in this Shipping Policy.

For any queries or concerns, please contact our customer support at info@namitasharmalabel.com.

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Thank you for choosing Namita Sharma Label! We’re honored to be part of your fashion journey.

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